Legal
Grievance Redressal
If you are not satisfied with any aspect of our service, we would like to hear about it directly so it can be addressed.
How to raise a grievance
- Phone: +91 90000 00000 during Monday – Saturday, 10:30 AM – 7:00 PM IST
- WhatsApp, so there is a written record of what you raised
- Post or in person: Gulistan Complex, Hidayatulla Road, Camp, Pune – 411001, Maharashtra, India
What to include
Please do not include passwords, OTPs, card PINs or net-banking credentials in a complaint. We never need them.
- Your name and contact details
- The date and nature of the issue
- Any reference details relating to your enquiry or application
- What outcome you are seeking
How it is handled
We work to acknowledge and resolve grievances as promptly as reasonably possible.
- We acknowledge the complaint and record it
- We check what happened with the person who handled your enquiry
- We respond to you with our findings and what we will do
- We keep a record of the complaint and its outcome
Website and privacy complaints
Complaints about this website, about how we handled your personal information, or about communications you received from us are handled by us directly. You can also use the privacy request page, which routes the request to the same team.
Lender-related complaints
Where a complaint concerns a bank's or NBFC's decision, product, charges, servicing or recovery process, it must be raised with that lender through its own grievance mechanism, since those matters are outside our control. Banks and NBFCs publish their grievance contacts and escalation levels on their own websites. We can help you identify the right channel and provide the reference details of your application.
Working hours
Monday – Saturday, 10:30 AM – 7:00 PM IST. Closed on Sundays and national holidays
Related pages
Let's find the right loan option for you
Speak to our team about your requirement. We will explain the likely eligibility considerations, documents and next steps before you apply.